{"id":201013,"date":"2023-09-30T16:25:28","date_gmt":"2023-09-30T15:25:28","guid":{"rendered":"https:\/\/ecoffeecupweb.wpengine.com\/?page_id=201013"},"modified":"2025-10-06T17:12:26","modified_gmt":"2025-10-06T16:12:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/ecoffeecup.com\/usa\/support\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"201013\" class=\"elementor elementor-201013\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c124b35 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7c124b35\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4d97ae03 elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"4d97ae03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5794c9d3 elementor-widget elementor-widget-heading\" data-id=\"5794c9d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CATEGORIES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d163d12 elementor-widget__width-initial elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"4d163d12\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-4d163d12\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200995\"><a href=\"\/support\/faqs\" class=\"elementor-item\">FAQS<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-201000\"><a href=\"\/support\/delivery-and-returns\/\" class=\"elementor-item\">DELIVERY &#038; RETURNS<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200997\"><a href=\"\/support\/ecoffee-cup-care\/\" class=\"elementor-item\">ECOFFEE CUP CARE<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200999\"><a href=\"\/support\/product-specification\/\" class=\"elementor-item\">PRODUCT SPECIFICATION<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-202967\"><a href=\"https:\/\/ecoffeecup.com\/usa\/wholesale\/\" class=\"elementor-item\">WHOLESALE<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-4d163d12\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200995\"><a href=\"\/support\/faqs\" class=\"elementor-item\" tabindex=\"-1\">FAQS<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-201000\"><a href=\"\/support\/delivery-and-returns\/\" class=\"elementor-item\" tabindex=\"-1\">DELIVERY &#038; RETURNS<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200997\"><a href=\"\/support\/ecoffee-cup-care\/\" class=\"elementor-item\" tabindex=\"-1\">ECOFFEE CUP CARE<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200999\"><a href=\"\/support\/product-specification\/\" class=\"elementor-item\" tabindex=\"-1\">PRODUCT SPECIFICATION<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-202967\"><a href=\"https:\/\/ecoffeecup.com\/usa\/wholesale\/\" class=\"elementor-item\" tabindex=\"-1\">WHOLESALE<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-459194e2 helpcentre\" data-id=\"459194e2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16edfb5 elementor-widget elementor-widget-heading\" data-id=\"16edfb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b775e1 elementor-widget elementor-widget-heading\" data-id=\"8b775e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ORDERING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a5abb elementor-widget elementor-widget-n-accordion\" data-id=\"b5a5abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1900\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1900\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What countries do you ship to? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1900\" class=\"elementor-element elementor-element-7ce6127 e-con-full e-flex e-con e-child\" data-id=\"7ce6127\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-476d402 elementor-widget elementor-widget-text-editor\" data-id=\"476d402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\"><span style=\"font-size: 12pt\">From this website we ship to England, Scotland, Wales, Northern Ireland, Isle of Mann and Channel Islands.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-size: 12pt\">For mainland Europe <a href=\"https:\/\/eu.ecoffeecup.com\/usa\/?srsltid=AfmBOoqsjXgCR0J_2HwKAIRzmysnfDm5iLEd7YbUq8gPElZ4P462xbzi\"><u>go<\/u> <u>here<\/u><\/a><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-size: 12pt\">For Japan <a href=\"https:\/\/ecoffeecup.jp\/?srsltid=AfmBOopYrgpMUsKARa8fSwHQKXQ_LjAJUJNsgu-hYn5uV2zgXudEoV4i\"><u>go here<\/u><\/a><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-size: 12pt\">For South Africa <a href=\"https:\/\/ecoffeecup.co.za\"><u>go here<\/u><\/a><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-size: 12pt\">For other countries <a href=\"https:\/\/ecoffeecup.com\/usa\/contact-us\/\"><u>contact us<\/u><\/a><\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p style=\"font-weight: 400\"><span style=\"font-size: 12pt\"><strong>PLEASE NOTE:<\/strong> WE DO NOT SHIP to Australia &amp; New Zealand, Europe, USA, Japan, South Korea, Russia, South Africa or Ukraine from this website.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1901\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1901\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I haven\u2019t received my order. <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1901\" class=\"elementor-element elementor-element-8cbd7c8 e-con-full e-flex e-con e-child\" data-id=\"8cbd7c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b718d6 elementor-widget elementor-widget-text-editor\" data-id=\"6b718d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">In the UK we use Royal Mail. On our standard service, during non-peak times, please allow 5 working days for delivery. If you have still not received your order after 10 days, please email <a href=\"mailto:hello@ecoffeecup.com\/usa\">hello@ecoffeecup.com\/usa<\/a> with your order number and we will be able to help. For further information about tracking orders <a href=\"https:\/\/www.royalmail.com\/track-your-item\">go here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1902\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1902\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is your returns\/ replacement policy? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1902\" class=\"elementor-element elementor-element-047387e e-con-full e-flex e-con e-child\" data-id=\"047387e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f02c9f elementor-widget elementor-widget-text-editor\" data-id=\"1f02c9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\"><strong>If you receive faulty, damaged or incorrect goods?<\/strong><\/p>\n<ul>\n<li>We offer a simple replacement process should you experience a problem with one of our products.<\/li>\n<li>Email <a href=\"mailto:hello@ecoffeecup.com\/usa\">hello@ecoffeecup.com\/usa<\/a> with your order number and some photos to explain the problem.<\/li>\n<li>Refunds or replacements will be issued immediately.<\/li>\n<li>There is no need to return faulty or damaged products to us.<\/li>\n<\/ul>\n<p style=\"font-weight: 400\"><strong>If you change your mind? \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\n<ul>\n<li>Email <a href=\"mailto:hello@ecoffeecup.com\/usa\">hello@ecoffeecup.com\/usa<\/a> with your order number to let us know why you want to return.<\/li>\n<li>Return goods to us within seven (7) days of taking delivery.<\/li>\n<li>All goods must be returned in original, un-used condition (un-opened, un-damaged packaging), accompanied by proof of purchase.<\/li>\n<li>Refunds or replacements will be issued within 10 days of our receipt of returned goods.<\/li>\n<li>Return goods in appropriate packaging at your expense to:\u00a0 Ecoffee Cup Returns c\/o JWD, 15B Maple Road,Lottbridge Drove, Eastbourne, East Sussex, BN23 6NY<\/li>\n<\/ul>\n<p style=\"font-weight: 400\">For further information about our returns policy <a href=\"https:\/\/ecoffeecup.com\/usa\/terms-and-conditions\/\">[LINK to T&amp;Cs]<\/a>.<\/p>\n<p style=\"font-weight: 400\"><strong>PLEASE NOTE:<\/strong> We only process returns and replacements for products purchased from this website. For Amazon and other third-party vendors, please deal directly with their customer support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1903\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1903\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I get free delivery? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1903\" class=\"elementor-element elementor-element-1f89f2d e-flex e-con-boxed e-con e-child\" data-id=\"1f89f2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2af644 elementor-widget elementor-widget-text-editor\" data-id=\"f2af644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Free delivery (UK mainland) will be automatically activated when your basket value reaches over \u00a330.00.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd58b3 elementor-widget elementor-widget-heading\" data-id=\"dcd58b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WHOLESALE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eea99e2 elementor-widget elementor-widget-n-accordion\" data-id=\"eea99e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2500\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2500\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is your minimum wholesale order? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2500\" class=\"elementor-element elementor-element-84fe843 e-con-full e-flex e-con e-child\" data-id=\"84fe843\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83d6ed7 elementor-widget elementor-widget-text-editor\" data-id=\"83d6ed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Our minimum wholesale order is 96 units \u2013 two cartons of 48 units. Cartons can be mixed across designs and sizes; minimum order is 3 units per design i.e. maximum of 16 designs per carton. We ship full cartons only, i.e. 96 units, 144 units, 192 units etc.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2501\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2501\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I customise Ecoffee Cup with my logo? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2501\" class=\"elementor-element elementor-element-fa7128b e-con-full e-flex e-con e-child\" data-id=\"fa7128b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0b3b28 elementor-widget elementor-widget-text-editor\" data-id=\"d0b3b28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Yes, you can. Up to three colour print in various location. Our minimum order is 144 units (three outers of 48 units) Please email <a href=\"mailto:sales@ecoffeecup.com\/usa\">sales@ecoffeecup.com\/usa<\/a> for more details. More information <a href=\"https:\/\/ecoffeecup.com\/usa\/branded-reusable-coffee-cups\/\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2502\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2502\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I create my own design Ecoffee Cup? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2502\" class=\"elementor-element elementor-element-d286aea e-con-full e-flex e-con e-child\" data-id=\"d286aea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c89d313 elementor-widget elementor-widget-text-editor\" data-id=\"c89d313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Yes, you can. Our Private Label service is available for businesses and brands, from 2,016 units.<\/p>\n<p style=\"font-weight: 400\">Please email <a href=\"mailto:sales@ecoffeecup.com\/usa\">sales@ecoffeecup.com\/usa<\/a> for more details. More information <a href=\"https:\/\/ecoffeecup.com\/usa\/branded-reusable-coffee-cups\/\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b46e6 elementor-widget elementor-widget-heading\" data-id=\"41b46e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PRODUCT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2f3ab5 elementor-widget elementor-widget-n-accordion\" data-id=\"b2f3ab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1870\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1870\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Where is Ecoffee Cup based? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1870\" class=\"elementor-element elementor-element-8cdfd4c e-con-full e-flex e-con e-child\" data-id=\"8cdfd4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-066e695 elementor-widget elementor-widget-text-editor\" data-id=\"066e695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">We were born (in 2014) and bred in London, England. Since 2017, our European home has been Amsterdam, Netherlands. And in the USA, we\u2019re based in Plainsboro, New Jersey. In 2021, we commenced manufacturing in Country Wicklow, Ireland and will be manufacturing in Patterson, New Jersey from 2025.<\/p>\n<p style=\"font-weight: 400\">We operate distribution centres in all four countries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1871\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1871\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is Ecoffee Cup made from? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1871\" class=\"elementor-element elementor-element-3cd840d e-con-full e-flex e-con e-child\" data-id=\"3cd840d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60157c9 elementor-widget elementor-widget-text-editor\" data-id=\"60157c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\"><strong>Ecoffee Cup<\/strong> <strong>Classic<\/strong><\/p>\n<p style=\"font-weight: 400\">Cup is made from pure, single-source Polylactic Acid (PLA) derived from sugar beet. It is BPA, BPS, melamine (M-F) and bamboo-free. More information about our PLA can be found <a href=\"https:\/\/ecoffeecup.com\/usa\/branded-reusable-coffee-cups\/\">here<\/a>. Lid &amp; sleeve are made from pure food-grade silicone which is free-from natural rubber latex.<\/p>\n<p style=\"font-weight: 400\">\u00a0<\/p>\n<p style=\"font-weight: 400\"><strong>Ecoffee Cup Nova\u2122<\/strong><\/p>\n<p style=\"font-weight: 400\">Cup is made from Durasense Pure\u00ae, a Scandinavian bio-polymer derived from reclaimed vegetable oil and FSC sawmill tailings. It is BPA, BPS, melamine (M-F) and bamboo-free. More information can be found <a href=\"https:\/\/ecoffeecup.com\/usa\/our-commitment\/\">here<\/a>. Lid &amp; sleeve are made from pure food-grade silicone which is free-from natural rubber latex.<\/p>\n<p style=\"font-weight: 400\">\u00a0<\/p>\n<p style=\"font-weight: 400\"><strong>Ecoffee Cup Frio\u2122<\/strong><\/p>\n<p style=\"font-weight: 400\">Cup is made from pure, single-source Polylactic Acid (PLA) derived from sugar beet. It is BPA, BPS, melamine (M-F) and bamboo-free. More information about our PLA can be found <a href=\"https:\/\/ecoffeecup.com\/usa\/branded-reusable-coffee-cups\/\">here<\/a>.<\/p>\n<p>\u00a0<\/p>\n<p style=\"font-weight: 400\"><strong>Hardback\u2122 and Softail\u2122 Hold\/ Cold Vacuum<\/strong><\/p>\n<p style=\"font-weight: 400\">Our hardback and Softail hot\/cold vacuum bottles are made from high quality stainless steel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1872\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1872\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What testing do you do to ensure product safety? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1872\" class=\"elementor-element elementor-element-936032e e-con-full e-flex e-con e-child\" data-id=\"936032e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc6ae48 elementor-widget elementor-widget-text-editor\" data-id=\"dc6ae48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Ecoffee Cup complies with all global food contact regulations. Our products are tested regularly in Europe by independent test houses, Intertek, SSV and TUV Rhineland, to comply with EU (LFGB) Food Contact regulations (EC) No. 1935\/2004 and (EC) No.10\/ 2011. Ecoffee Cup also complies with US FDA, California Prop 65 and Japan Food Contact (Sanitation Act) regulations.<\/p>\n<p style=\"font-weight: 400\"><strong>Ecoffee Cup Classic:<\/strong> Permitted Food Contact Material (FCM) No. 99 Polylactic Acid.<\/p>\n<p style=\"font-weight: 400\"><strong>Ecoffee Cup Nova\u2122:<\/strong> Permitted Food Contact Material (FCM) No 595, Lignoceullose.<\/p>\n<p style=\"font-weight: 400\"><strong>Ecoffee Cup Frio:<\/strong> Permitted Food Contact Material (FCM) No. 99 Polylactic Acid.<\/p>\n<p style=\"font-weight: 400\">You will find our declaration of compliance <u>here<\/u>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1873\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1873\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why do you use individual packaging? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1873\" class=\"elementor-element elementor-element-053dd54 e-con-full e-flex e-con e-child\" data-id=\"053dd54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-702501e elementor-widget elementor-widget-text-editor\" data-id=\"702501e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">To protect and serve! We keep our packaging to a minimum; however, it is vital to ensure your Ecoffee Cup arrives unscathed. Without packaging comes breakages, and with breakages comes waste.<\/p>\n<p style=\"font-weight: 400\">We avoid single-use plastics, shrink wrapping, over-size boxes and unnecessary padding and, wherever possible, re-use bubble wrap and boxes to avoid them going to waste. We have also introduced fully recyclable paper protection wrap for online orders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1874\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1874\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is Ecoffee Cup suitable for Vegans\/ Vegetarians? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1874\" class=\"elementor-element elementor-element-d28ab8a e-con-full e-flex e-con e-child\" data-id=\"d28ab8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97fd83a elementor-widget elementor-widget-text-editor\" data-id=\"97fd83a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Yes, it is. All our products are 100% free-from animal or animal-derived ingredients.<\/p>\n<p style=\"font-weight: 400\">Silicone components contain no natural rubber, making them latex-free.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1875\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1875\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Where is Ecoffee Cup made? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1875\" class=\"elementor-element elementor-element-48e88e1 e-con-full e-flex e-con e-child\" data-id=\"48e88e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4decc4 elementor-widget elementor-widget-text-editor\" data-id=\"a4decc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Ecoffee Cup Nova\u2122 is made in County Wicklow, Ireland \u2013\u00a0and in 2025 \u2013 Patterson, New Jersey<\/p>\n<p style=\"font-weight: 400\">Ecoffee Cup Classic and Ecoffee Cup Kora\u2122 are made at our dedicated facility in Ningbo, China.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1876\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1876\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long is Ecoffee Cup guaranteed for? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1876\" class=\"elementor-element elementor-element-e47bae8 e-con-full e-flex e-con e-child\" data-id=\"e47bae8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eef2473 elementor-widget elementor-widget-text-editor\" data-id=\"eef2473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">If treated correctly Ecoffee Cup should last for a long time. We provide an extended limited warranty for a 36-month (3 year) period from date of delivery, so long as the product is used within the recommended parameters (\u201cconditions of limited warranty\u201d) as detailed below.<\/p>\n<p style=\"font-weight: 400\"><strong>\u00a0<\/strong><\/p>\n<p style=\"font-weight: 400\"><strong>Conditions of Limited Warranty<\/strong><\/p>\n<ol>\n<li><strong>Daily usage<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400\">The product is designed for hot and cold (non-carbonated) beverages only, to maximum of +100\u02daC. The extended warranty does not cover any damage sustained by the product for usage outside these guidelines.<\/p>\n<ol start=\"2\">\n<li><strong>Microwave usage <\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400\">At a maximum of 800W, for no longer than 40 seconds. The extended warranty does not cover any damage sustained by the product for usage outside these guidelines.<\/p>\n<ol start=\"3\">\n<li><strong>Dishwasher usage<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400\">Top rack only. Maximum temperature +65\u02daC for 2.5 hours. The extended warranty does not cover any damage sustained by the product for usage outside these guidelines.<\/p>\n<ol start=\"4\">\n<li><strong>Freezer usage<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400\">Not suitable for home freezing. The extended warranty does not cover any damage sustained by the product for usage outside these guidelines.<\/p>\n<ol start=\"5\">\n<li><strong>Misuse <\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400\">The extended warranty does not cover any misuse, intentional or otherwise, of the product, including dropping, crushing or usage with 3<sup>rd<\/sup> party equipment, liquids, or substances.<\/p>\n<ol start=\"6\">\n<li><strong>External over-print<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400\">The extended warranty does not cover any surface screen, pad or digital print that may have been applied to the product in house or by 3<sup>rd<\/sup> parties. This is expressly deemed to be fair wear and tear of the product and is neither a design nor manufacturing fault.<\/p>\n<ol start=\"7\">\n<li><strong>Discolouration <\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400\">The product requires regular cleaning. The extended warranty does not cover any discolouration or staining of internal surfaces which may occur over time with frequent use. This is expressly deemed to be fair wear and tear of the product and is neither a design nor manufacturing fault.<\/p>\n<ol start=\"8\">\n<li><strong>Odours<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400\">The product requires regular cleaning. The extended warranty does not cover any odours that may occur over time with frequent use. This is expressly deemed to be fair wear and tear of the product and is neither a design nor manufacturing fault.<\/p>\n<p>\u00a0<\/p>\n<p style=\"font-weight: 400\"><span style=\"font-weight: 400\">This warranty does not affect any statutory rights that may apply in markets in which the product is sold.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42627c1 elementor-widget elementor-widget-heading\" data-id=\"42627c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">USAGE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-268a9ce elementor-widget elementor-widget-n-accordion\" data-id=\"268a9ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4040\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4040\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is the recommended maximum temperature range? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4040\" class=\"elementor-element elementor-element-3d35347 e-con-full e-flex e-con e-child\" data-id=\"3d35347\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51dcca3 elementor-widget elementor-widget-text-editor\" data-id=\"51dcca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">+100\u02daC\/ +212\u02daF<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4041\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4041\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is Ecoffee Cup suitable for microwave? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4041\" class=\"elementor-element elementor-element-ce53a03 e-con-full e-flex e-con e-child\" data-id=\"ce53a03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-573cac2 elementor-widget elementor-widget-text-editor\" data-id=\"573cac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Yes. But for reheat only. Maximum 800W setting, for maximum 40 seconds.<\/p>\n<p style=\"font-weight: 400\">We do not guarantee our products outside these guidelines.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4042\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4042\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long does Ecoffee Cup keep your drink hot? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4042\" class=\"elementor-element elementor-element-68e93fc e-con-full e-flex e-con e-child\" data-id=\"68e93fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e12f2a3 elementor-widget elementor-widget-text-editor\" data-id=\"e12f2a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Ecoffee Cup <b>Classic <\/b>and Ecoffee Cup\u00a0<b>Nova<\/b> are designed to replace single-use cups. With the lid on they will keep your beverage hot for 35-40 minutes, longer that a regular single-use cup. Ecoffee Cup <b>Kora<\/b> is a double-walled screw top lid and should keep drinks warm for 45 minutes. Ecoffee Cup <b>Ziro <\/b>is double-walled stainless steel and will keep your beverage hot for 12 hours\/ cold for 24 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4043\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4043\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is Ecoffee Cup Classic suitable for dishwasher? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4043\" class=\"elementor-element elementor-element-6c99e89 e-con-full e-flex e-con e-child\" data-id=\"6c99e89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d23138e elementor-widget elementor-widget-text-editor\" data-id=\"d23138e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Yes. Domestic dishwasher, top shelf recommended. For best results with decorated product, maximum +65\u02daC.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4044\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4044\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I operate my lid?  <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4044\" class=\"elementor-element elementor-element-979a040 e-con-full e-flex e-con e-child\" data-id=\"979a040\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-705b140 elementor-widget elementor-widget-text-editor\" data-id=\"705b140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img fetchpriority=\"high\" decoding=\"async\" class=\"attachment-large size-large wp-image-203154\" src=\"https:\/\/ecoffeecup.com\/usa\/wp-content\/uploads\/2024\/07\/lid_modes-1000x309-1.jpg\" alt=\"\" width=\"800\" height=\"247\" srcset=\"https:\/\/ecoffeecup.com\/usa\/wp-content\/uploads\/sites\/5\/2024\/07\/lid_modes-1000x309-1.jpg 1000w, https:\/\/ecoffeecup.com\/usa\/wp-content\/uploads\/sites\/5\/2024\/07\/lid_modes-1000x309-1-300x93.jpg 300w, https:\/\/ecoffeecup.com\/usa\/wp-content\/uploads\/sites\/5\/2024\/07\/lid_modes-1000x309-1-768x237.jpg 768w, https:\/\/ecoffeecup.com\/usa\/wp-content\/uploads\/sites\/5\/2024\/07\/lid_modes-1000x309-1-600x185.jpg 600w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab3d71c elementor-widget elementor-widget-heading\" data-id=\"ab3d71c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MAINTENANCE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffce788 elementor-widget elementor-widget-n-accordion\" data-id=\"ffce788\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2680\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2680\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do you provide replacement parts? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2680\" class=\"elementor-element elementor-element-0bb4aab e-con-full e-flex e-con e-child\" data-id=\"0bb4aab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f03d346 elementor-widget elementor-widget-text-editor\" data-id=\"f03d346\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Yes, we do. You can replace your Cup, sleeve, lid or stopper component <a href=\"https:\/\/ecoffeecup.com\/usa\/product-category\/accessories\/\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2681\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2681\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I remove stains? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2681\" class=\"elementor-element elementor-element-c519a3e e-con-full e-flex e-con e-child\" data-id=\"c519a3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86cc396 elementor-widget elementor-widget-text-editor\" data-id=\"86cc396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\"><strong>Discolouration<\/strong>: With frequent use, especially with some teas or black coffee, your Ecoffee Cup may discolour inside. This will not impact the taste profile or suitability of the product for everyday use and is not a product fault. For those who dislike the appearance, we suggest our Reusable Cup Cleaner which is effective in removing most coffee and tea stains. One sachet contains enough cleaning powder for two cleans and should last six months \u2013 and can be added to your order <u>free of charge<\/u>.<\/p>\n<p style=\"font-weight: 400\"><strong>Lipstick can stick<\/strong>: Even dishwashers can struggle to remove certain types of lipstick from our lid or Cup rim. This is not a product fault. To prevent permanent damage to your Ecoffee Cup, we always recommend that, prior to placing it in a dishwasher (or hand washing), you remove all visible lipstick from the drinking hole or Cup rim with a tissue, napkin or dry cloth. Replacement lids are available in our accessories\u00a0<a href=\"https:\/\/ecoffeecup.com\/usa\/product-category\/accessories\/replacement-parts\/\">section on our website<\/a>.<\/p>\n<p style=\"font-weight: 400\">In addition, we do not recommend Ecoffee Cup for use with the following lipstick brands:<\/p>\n<ul style=\"font-weight: 400\">\n<li>Revlon\u00ae Colorstay Suede Ink Lipstick.<\/li>\n<li>Fenty\u00ae Beauty Fenty Icon Velvet Liquid Lipstick.<\/li>\n<li>MAC\u00ae Cosmetics Locked Kiss Ink.<\/li>\n<li>Huda\u00ae Beauty Lip + Cheek Stain.<\/li>\n<li>NARS\u00ae Powermatte Lip Pigment.<\/li>\n<li>Maybelline\u00ae SuperStay Vinyl Ink Liquid Lipstick.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2682\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2682\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I remove odours? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2682\" class=\"elementor-element elementor-element-bb55a38 e-con-full e-flex e-con e-child\" data-id=\"bb55a38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6569fca elementor-widget elementor-widget-text-editor\" data-id=\"6569fca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\"><strong>Cup: <\/strong>Unlike many stainless steel or PET-based products, Ecoffee Cup should never emit odours or retain taste. However, we suggest you wash your Cup thoroughly before use and avoid leaving liquid remains inside for prolonged periods.<\/p>\n<p style=\"font-weight: 400\"><strong>Lid: <\/strong>Our lids are made from pure food-grade silicone which is a chemically inert substance. This means that, unlike some petrochemical plastics, (PET and some PP) it should never <em>emit <\/em>odour. However, it can <em>absorb <\/em>some odours from its surrounds. We always recommend washing lids and sleeves in the dishwasher (top shelf, removed from Cup). Ensure you avoid storing or washing with metal or conventional plastic items, such as storage containers or other plastic cups.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2683\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2683\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Tips to remove odours from your lid. <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2683\" class=\"elementor-element elementor-element-f02c407 e-con-full e-flex e-con e-child\" data-id=\"f02c407\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c7cd28 elementor-widget elementor-widget-text-editor\" data-id=\"3c7cd28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"font-weight: 400\">\n<li>Top shelf dishwasher is always best.<\/li>\n<li>Avoid washing or storing lid with conventional plastic or metal items.<\/li>\n<li>Avoid cleaning lid with vinegar, bleach or other harsh chemicals (silicone may absorb these odours.)<\/li>\n<li>Store lid near a small dish of vanilla, lemon or other pleasant-smelling material until the unpleasant odour has disappeared.<\/li>\n<li>Mix a paste of baking soda and spread over the inside and around the rim of the lid; leave overnight and then wash clean.<\/li>\n<li>Avoid heavily fragranced dishwashing tablets or liquids. We recommend Ecover, Splosh or other fragrance-free options).<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6eb019 elementor-widget elementor-widget-heading\" data-id=\"a6eb019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SUSTAINABILITY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91690eb elementor-widget elementor-widget-n-accordion\" data-id=\"91690eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1520\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1520\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why should I choose to reuse? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1520\" class=\"elementor-element elementor-element-2167042 e-con-full e-flex e-con e-child\" data-id=\"2167042\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3652712 elementor-widget elementor-widget-text-editor\" data-id=\"3652712\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Each year over 300 billion single-use coffee cups are manufactured globally. Due to their plastic content, less than 2% will ever be recycled. As to-go beverage consumption grows, so too does the problem of single-use waste.<\/p>\n<p style=\"font-weight: 400\">Each time you choose to re-use, even just once a week, you will be helping in the fight against single-use waste. Imagine the massive difference we could make if everyone did the same. If two million people choose to re-use just once a week, we would stop 104,000,000 single-use cups going to landfill each year.<\/p>\n<p style=\"font-weight: 400\">Small changes can have a big impact. Follow us\u00a0<a href=\"https:\/\/instagram.com\/ecoffeecup\">@ecoffeecup.official<\/a>\u00a0and share your #choosetoreuse journey.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1521\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1521\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How many times do I have to reuse in order to break even? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1521\" class=\"elementor-element elementor-element-c31ea69 e-con-full e-flex e-con e-child\" data-id=\"c31ea69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91af315 elementor-widget elementor-widget-text-editor\" data-id=\"91af315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li style=\"font-weight: 400\"><strong> CO<\/strong><strong>\u2082<\/strong><strong> Emissions in Manufacturing<\/strong><\/li>\n<\/ol>\n<ul style=\"font-weight: 400\">\n<li>Single-Use takeaway cup: Typically made from paper with a plastic lining (often polyethylene), which adds to both resource use and end-of-life impact. The production of one paper cup is estimated to emit around 20-30g CO\u2082 per cup\u200b.<\/li>\n<li>Ecoffee Cup: The production of one Ecoffee Cup typically emits around 100g CO\u2082 or more due to higher material use and energy demands in manufacturing\u200b. Additional emissions are incurred during shipping from China to Europe, which could add roughly 5-10g CO\u2082 per cup, depending on the shipping method.<\/li>\n<\/ul>\n<ol start=\"2\">\n<li style=\"font-weight: 400\"><strong> Usage Breakeven<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400\">For Ecoffee Cup to reach parity with single-use cups in terms of embedded CO\u2082 emissions, it would need to be reused at least 5-6 times (100g CO\u2082 \/ 20g CO\u2082 per single-use cup). This calculation assumes that the Ecoffee Cup is used in place of single-use cups, with no alternative use.<\/p>\n<ol start=\"3\">\n<li style=\"font-weight: 400\"><strong> Water Usage<\/strong><\/li>\n<\/ol>\n<ul style=\"font-weight: 400\">\n<li>Single-use cup: Each cup requires approximately 3-4 litres of water throughout its life cycle (from production through disposal). This is largely due to paper processing and the application of plastic lining\u200b.<\/li>\n<li>Ecoffee Cup: For production, approximately 5-6 litres of water is used. However, ongoing water use is necessary for cleaning, with each wash requiring about 0.5-1 litre. At around 5-6 uses, water consumption between the two types of cups is comparable.<\/li>\n<\/ul>\n<ol start=\"4\">\n<li style=\"font-weight: 400\"><strong> Other Considerations<\/strong><\/li>\n<\/ol>\n<ul style=\"font-weight: 400\">\n<li><strong>Waste Impact:<\/strong> Ecoffee Cup reduce landfill waste compared to single-use cups, as single-use cups are often not recycled due to contamination or material composition. Over a longer lifespan, reusable cups significantly reduce waste volume.<\/li>\n<li><strong>Energy Use in Manufacturing and Transport:<\/strong> Manufacturing Ecoffee Cup has a higher initial energy investment, which includes the transportation energy from China. Single-use cups, however, consume energy repeatedly in production for each unit produced and consumed.<\/li>\n<\/ul>\n<p style=\"font-weight: 400\">To achieve carbon neutrality with respect to a single-use paper cup, Ecoffee Cup must be used a minimum of six times, which is achievable in short time frames (e.g. within a week). For water usage, Ecoffee Cup reaches breakeven after approximately five washes, assuming each wash requires minimal water. Reusable cups, therefore, offer considerable environmental benefits when used consistently beyond their breakeven points.<\/p>\n<p style=\"font-weight: 400\"><span style=\"font-weight: 400\">Please Note: This is an LCA abstract only. Further supporting data will be published in Q2, 2025.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1522\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1522\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is Ecoffee Cup biodegradable? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1522\" class=\"elementor-element elementor-element-9ba9f52 e-con-full e-flex e-con e-child\" data-id=\"9ba9f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60dd33c elementor-widget elementor-widget-text-editor\" data-id=\"60dd33c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">The Cup component of Ecoffee Cup Classic is commercially biodegradable where facilities exist. PLA is also recyclable via our free returns service. However, it is not biodegradable in domestic compost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1523\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1523\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I dispose of my Ecoffee Cup when I\u2019m finished with it? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1523\" class=\"elementor-element elementor-element-6e2472c e-con-full e-flex e-con e-child\" data-id=\"6e2472c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c861a5 elementor-widget elementor-widget-text-editor\" data-id=\"0c861a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">We believe in taking responsibility for everything we create that\u2019s why we have closed the loop with Teracycle to ensure none of our product components end up as part of the consumer waste culture that we set out to help tackle.<\/p>\n<p style=\"font-weight: 400\">You can return any component (packaging, broken Cup or silicone) to us to be commercially recycled, composted or re-purposed.<\/p>\n<p style=\"font-weight: 400\"><strong>Mainland UK only<\/strong><\/p>\n<p style=\"font-weight: 400\">Using minimal, but suitably secure packaging, simply return the component you want to dispose of to the following address:<\/p>\n<p style=\"font-weight: 400\">ECOFFEE CUP,\u00a0FREEPOST, BN23 6NY<\/p>\n<p style=\"font-weight: 400\">This is a free service so you do not need to add postage. Please use BLOCK CAPITALS in the address \u2013 and for broken or split cups, pack them in such a way as to prevent sharp edges from piercing or protruding from packaging. PLEASE NOTE: We accept no liability and cannot be held responsible for damage or injury caused by improperly packed returns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1524\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1524\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do I get a discount for choosing to reuse? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1524\" class=\"elementor-element elementor-element-1103105 e-con-full e-flex e-con e-child\" data-id=\"1103105\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6761ebe elementor-widget elementor-widget-text-editor\" data-id=\"6761ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Incentives for bringing your Ecoffee Cup are fairly common in the UK and across Europe, although they are rarely advertised. With up to 50p discount on your beverage each time you choose to re-use, you could pay for your Ecoffee Cup with as few as twenty reuses!<\/p>\n<p style=\"font-weight: 400\">Also, it\u2019s worth noting that if reuse is important to you, we suggest there are better options available than vendors such as Blank Street, Dunkin and Black Sheep who continue to provide most dine-in beverages in single-use cups and currently do not promote any discounts or incentives for reuse.<\/p>\n<p style=\"font-weight: 400\">Below is a current (01\/25) table of the leading High Street caf\u00e9 chains. Offers may not be available in some franchised locations and are subject to change. Please let us know your experience with discounts and incentives for reuse and we will update regularly.<\/p>\n<table style=\"border-collapse: collapse;width: 100%;height: 215px\">\n<tbody>\n<tr style=\"height: 24px\">\n<td style=\"width: 42.96875%;height: 24px\">\n<div><b>M&amp;S Caf\u00e9<\/b><\/div>\n<\/td>\n<td style=\"width: 57.03125%;height: 24px\">50p<\/td>\n<\/tr>\n<tr style=\"height: 24px\">\n<td style=\"width: 42.96875%;height: 24px\">\n<div><b>Pret a Manger<\/b><\/div>\n<\/td>\n<td style=\"width: 57.03125%;height: 24px\">50p<\/td>\n<\/tr>\n<tr style=\"height: 23px\">\n<td style=\"width: 42.96875%;height: 23px\">\n<div><b>Benugo<\/b><\/div>\n<\/td>\n<td style=\"width: 57.03125%;height: 23px\">45p<\/td>\n<\/tr>\n<tr style=\"height: 24px\">\n<td style=\"width: 42.96875%;height: 24px\">\n<div><b>Starbucks<\/b><\/div>\n<\/td>\n<td style=\"width: 57.03125%;height: 24px\">25p<\/td>\n<\/tr>\n<tr style=\"height: 24px\">\n<td style=\"width: 42.96875%;height: 24px\">\n<div><b>Greggs\u00a0 <\/b><\/div>\n<\/td>\n<td style=\"width: 57.03125%;height: 24px\">20p<\/td>\n<\/tr>\n<tr style=\"height: 24px\">\n<td style=\"width: 42.96875%;height: 24px\">\n<div><b>Gails<\/b><\/div>\n<\/td>\n<td style=\"width: 57.03125%;height: 24px\">20p<\/td>\n<\/tr>\n<tr style=\"height: 24px\">\n<td style=\"width: 42.96875%;height: 24px\">\n<div><b>Caffe Nero<\/b><\/div>\n<\/td>\n<td style=\"width: 57.03125%;height: 24px\">Double loyalty stamp<\/td>\n<\/tr>\n<tr style=\"height: 24px\">\n<td style=\"width: 42.96875%;height: 24px\">\n<div><b>Costa<\/b><\/div>\n<\/td>\n<td style=\"width: 57.03125%;height: 24px\">Double \u201cBean\u201d stamp<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>*Brand names used are done so for editorial and comparison purposes only. Usage does not imply any partnership or commercial relationship with Ecoffee Cup.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38dac5f2 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"38dac5f2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e127a64\" data-id=\"5e127a64\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4035afb7 elementor-widget elementor-widget-heading\" data-id=\"4035afb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Still have questions?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-429fb750 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"429fb750\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-47c13599\" data-id=\"47c13599\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c23b347 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c23b347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ecoffeecup.com\/usa\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACT US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CATEGORIES Frequently Asked Questions ORDERING What countries do you ship to? From this website we ship to England, Scotland, Wales, Northern Ireland, Isle of Mann and Channel Islands. For mainland Europe go here For Japan go here For South Africa go here For other countries contact us \u00a0 PLEASE NOTE: WE DO NOT SHIP to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":200989,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-201013","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Faqs - Ecoffee Cup United States<\/title>\n<meta name=\"description\" content=\"Find answers to common questions about Ecoffee Cup&#039;s products, shipping, returns, and care instructions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ecoffeecup.com\/usa\/support\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faqs\" \/>\n<meta property=\"og:description\" content=\"Find answers to common questions about Ecoffee Cup&#039;s products, shipping, returns, and care instructions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ecoffeecup.com\/usa\/support\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Ecoffee Cup United States\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ecoffeecup\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-06T16:12:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ecoffeecup.com\/usa\/wp-content\/uploads\/sites\/5\/2024\/07\/lid_modes-1000x309-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"309\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"24 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ecoffeecup.com\/usa\/support\/faqs\/\",\"url\":\"https:\/\/ecoffeecup.com\/usa\/support\/faqs\/\",\"name\":\"Faqs - 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