{"id":201010,"date":"2023-09-30T16:24:40","date_gmt":"2023-09-30T15:24:40","guid":{"rendered":"https:\/\/ecoffeecupweb.wpengine.com\/?page_id=201010"},"modified":"2025-05-07T11:22:37","modified_gmt":"2025-05-07T10:22:37","slug":"delivery-and-returns","status":"publish","type":"page","link":"https:\/\/ecoffeecup.com\/usa\/support\/delivery-and-returns\/","title":{"rendered":"Delivery and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"201010\" class=\"elementor elementor-201010\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fcf2996 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6fcf2996\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-63071ae2 elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"63071ae2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53247b22 elementor-widget elementor-widget-heading\" data-id=\"53247b22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CATEGORIES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75be0bca elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"75be0bca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-75be0bca\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200995\"><a href=\"\/support\/faqs\" class=\"elementor-item\">FAQS<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-201000\"><a href=\"\/support\/delivery-and-returns\/\" class=\"elementor-item\">DELIVERY &#038; RETURNS<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200997\"><a href=\"\/support\/ecoffee-cup-care\/\" class=\"elementor-item\">ECOFFEE CUP CARE<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200999\"><a href=\"\/support\/product-specification\/\" class=\"elementor-item\">PRODUCT SPECIFICATION<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-202967\"><a href=\"https:\/\/ecoffeecup.com\/usa\/wholesale\/\" class=\"elementor-item\">WHOLESALE<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-75be0bca\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200995\"><a href=\"\/support\/faqs\" class=\"elementor-item\" tabindex=\"-1\">FAQS<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-201000\"><a href=\"\/support\/delivery-and-returns\/\" class=\"elementor-item\" tabindex=\"-1\">DELIVERY &#038; RETURNS<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200997\"><a href=\"\/support\/ecoffee-cup-care\/\" class=\"elementor-item\" tabindex=\"-1\">ECOFFEE CUP CARE<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-200999\"><a href=\"\/support\/product-specification\/\" class=\"elementor-item\" tabindex=\"-1\">PRODUCT SPECIFICATION<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-202967\"><a href=\"https:\/\/ecoffeecup.com\/usa\/wholesale\/\" class=\"elementor-item\" tabindex=\"-1\">WHOLESALE<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-db2fe7c helpcentre\" data-id=\"db2fe7c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d9753c elementor-widget elementor-widget-heading\" data-id=\"9d9753c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery &amp; Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c661148 elementor-widget elementor-widget-n-accordion\" data-id=\"2c661148\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7440\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7440\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> UK Mainland Orders <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7440\" class=\"elementor-element elementor-element-3c897cc6 e-con-full e-flex e-con e-child\" data-id=\"3c897cc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f685bd7 elementor-widget elementor-widget-text-editor\" data-id=\"f685bd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Orders to UK mainland incur a flat rate delivery of \u00a33.95.<\/p>\n<p>We use Royal Mail 48 tracked (Normally arrives within 48 hours from despatch).<\/p>\n<p>We also offer an express delivery option at \u00a35.95 by Royal Mail 24 tracked (Normally arrives within 24 hours from despatch).<\/p>\n<p>Orders received prior to 13.00 will be despatched same day.<\/p>\n<p>Orders received after 13.00 will be despatched next working day. Orders received after 13.00 on Friday will be despatched next working day. Orders are despatched on weekdays only. We cannot deliver to PO Box addresses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7441\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7441\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Lost items <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7441\" class=\"elementor-element elementor-element-ae48715 e-con-full e-flex e-con e-child\" data-id=\"ae48715\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11e3af66 elementor-widget elementor-widget-text-editor\" data-id=\"11e3af66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please ensure your delivery address is correct as we are unable to redirect orders once they have been despatched.<\/p>\n<p>If you suspect your delivery has been lost, please contact us <a href=\"mailto:hello@ecoffeecup.com\/usa\">hello@ecoffeecup.com\/usa<\/a> quoting your name, order number and full address and we will look into it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7442\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7442\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Attempted delivery <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7442\" class=\"elementor-element elementor-element-5ccd15fb e-con-full e-flex e-con e-child\" data-id=\"5ccd15fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-261f408e elementor-widget elementor-widget-text-editor\" data-id=\"261f408e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Royal Mail should inform you if a delivery has been attempted, leaving instructions on how to obtain your parcel.<\/p><p>They will provide a specified time period, from the date of attempted delivery, to rearrange delivery.<\/p><p>After this date, items will automatically be returned to us. If this occurs, we will charge you again for postage prior to despatching again. We will contact you first.<\/p><p>To avoid delivery delays, we recommend having your items shipped to your daytime address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7443\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7443\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> UK Islands &amp; Territories <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7443\" class=\"elementor-element elementor-element-2780ca07 e-flex e-con-boxed e-con e-child\" data-id=\"2780ca07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5da38ab2 elementor-widget elementor-widget-text-editor\" data-id=\"5da38ab2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For delivery to Channel Islands, Isle of Mann and islands of Scotland please contact us for shipping charges.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7444\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7444\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Europe <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7444\" class=\"elementor-element elementor-element-4341d931 e-flex e-con-boxed e-con e-child\" data-id=\"4341d931\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e21187f elementor-widget elementor-widget-text-editor\" data-id=\"7e21187f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We no longer despatch from this website to the European Union. Please check the European Ecoffee Cup store at <a href=\"https:\/\/eu.ecoffeecup.com\/usa\">eu.ecoffeecup.com\/usa<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7445\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7445\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Rest of the world <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7445\" class=\"elementor-element elementor-element-5688536e e-flex e-con-boxed e-con e-child\" data-id=\"5688536e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60b29aa2 elementor-widget elementor-widget-text-editor\" data-id=\"60b29aa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>From this website we deliver to United Kingdom, Scandinavia, Middle East and the USA.<\/p>\n<p>Deliveries can take up to 30 working days to arrive. Delivery dates depend on your country\u2019s postal service. You may be charged a fee by your local customs office. You can check this with your country\u2019s customs office.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7446\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7446\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Worldwide Shipping rates <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7446\" class=\"elementor-element elementor-element-75cfd7bc e-flex e-con-boxed e-con e-child\" data-id=\"75cfd7bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-237bd623 elementor-widget elementor-widget-text-editor\" data-id=\"237bd623\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Region One \u200b1-3 units \u200b\u00a311.95<br \/>Region Two \u200b1-3 units \u00a313.95<br \/>Region Three\u200b 1-3 units \u200b\u200b\u00a318.95<\/p>\n<p>Other regions, please visit your local Ecoffee Cup website:<\/p>\n<p>North America email <a href=\"mailto:hello@ecoffeecup.com\/usa\">hello@ecoffeecup.com\/usa<\/a><br \/>Japan <a href=\"https:\/\/ecoffeecup.jp\">ecoffeecup.jp<\/a><br \/>South Africa: <a href=\"https:\/\/ecoffeecup.co.za\">ecoffeecup.co.za<\/a><br \/>Australia, New Zealand, Fiji and Pacific Islands email <a href=\"mailto:hello@ecoffeecup.com\/usa\">hello@ecoffeecup.com\/usa<\/a><br \/>North and Central Africa email <a href=\"mailto:hello@ecoffeecup.com\/usa\">hello@ecoffeecup.com\/usa<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7447\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7447\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Returns <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7447\" class=\"elementor-element elementor-element-1d766ea8 e-flex e-con-boxed e-con e-child\" data-id=\"1d766ea8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5aa313c8 elementor-widget elementor-widget-text-editor\" data-id=\"5aa313c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ecoffee Cup allows 15 days to return a product that you do not require for any reason. Your right of return starts from the time your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice. Products should be sent registered post and insured with your carrier for the value of the merchandise. This is necessary should the item be lost or damaged in transit. Shipping fees remain your responsibility.<\/p>\n<p>This right of return policy applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening, will not be refunded. Deadlines mentioned above are effective from the date of receipt of the order.<\/p>\n<p>Send returns to:<\/p>\n<p>Ecoffee Cup Returns,<br \/>C\/O JWD Enterprises,<br \/>15B Maple Rd,<br \/>Eastbourne, BN23 6NY,<br \/>East Sussex,<br \/>United Kingdom<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7448\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7448\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Refunds <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7448\" class=\"elementor-element elementor-element-350f8c6 e-flex e-con-boxed e-con e-child\" data-id=\"350f8c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73743cf0 elementor-widget elementor-widget-text-editor\" data-id=\"73743cf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Refunds will be credited to your original payment method within 10 days of receiving returned goods. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for bank charges incurred during the refund process. Please note original postage charges are not refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79124097 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"79124097\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46e71324\" data-id=\"46e71324\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16aa186e elementor-widget elementor-widget-heading\" data-id=\"16aa186e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Still have questions?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3901f287 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3901f287\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24286550\" data-id=\"24286550\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d302b42 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"7d302b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ecoffeecup.com\/usa\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACT US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CATEGORIES Delivery &amp; Returns UK Mainland Orders Orders to UK mainland incur a flat rate delivery of \u00a33.95. We use Royal Mail 48 tracked (Normally arrives within 48 hours from despatch). We also offer an express delivery option at \u00a35.95 by Royal Mail 24 tracked (Normally arrives within 24 hours from despatch). Orders received prior [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":200989,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-201010","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Delivery and Returns - Ecoffee Cup United States<\/title>\n<meta name=\"description\" content=\"Find information on Ecoffee Cup&#039;s shipping options, delivery times, and return policies for a seamless shopping experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ecoffeecup.com\/usa\/support\/delivery-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery and Returns\" \/>\n<meta property=\"og:description\" content=\"Find information on Ecoffee Cup&#039;s shipping options, delivery times, and return policies for a seamless shopping experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ecoffeecup.com\/usa\/support\/delivery-and-returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Ecoffee Cup United States\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ecoffeecup\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-07T10:22:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ecoffeecup.com\/usa\/support\/delivery-and-returns\/\",\"url\":\"https:\/\/ecoffeecup.com\/usa\/support\/delivery-and-returns\/\",\"name\":\"Delivery and Returns - 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